Your name and e-mail address
We won’t rent, swap or sell our lists to advertisers, other web sites or list brokers.
The information we hold
We do not capture any personal identification information on our site visitors, only anonymous information as detailed in the sections below this one.
We use MailChimp as our email marketing and automation service provider. Within MailChimp we hold the following data:
- Information that newsletter subscribers may have provided when they opted in to request one of our downloads. This may include First and Last Name, Email Address, Phone Number, Job Title, Organization, Company Size, and Country. This information is only held on newsletter subscribers who submitted it when requesting a download.
- Information that newsletter subscribers may have provided when opting in to receive our newsletter. Typically this is limited to Name and Email Address.
- Information that MailChimp determines on its own from newsletter subscribers’ activity, such as IP-based location (latitude/longitude, timezone, and country).
We do not sell or rent this information, and only use it at times on an aggregated and anonymous basis to determine general data about our newsletter subscriber audience.
- Paid Products
We have access to information you provided when purchasing a paid product, such as a bike tour or a bike rental. This is limited to information necessary to process your payment, such as name, address and credit card information, additional information we need to provide you with travel insurance (nationality, adress, date of birth) and details required for tour or rental preparation, like height, helmet size, etc . This information is not provided to any other third party entities, and is deleted once your experience is completed with us.
- Managing your data
You can request to see the data we hold on you at any point, and you can also request deletion of your data at any point. Please email firstname.lastname@example.org for any questions related to your personal data.
If you post a comment on our site, or require an itinerary, we won’t use your email except to send you update notices about the specific entry you commented, or to initiate a private one-to-one email conversation with you about your post.
- Logging, Cookies, Web Beacons and third party advertising
We collect anonymous usage data (technically known as “referrer logs”) on our web site, such as IP address, referrer site, or browser type. We do not link IP data to personal identification information.
We have put security measures in place to protect the loss, misuse and alteration of the information under our control. Only authorized personnel are allowed physical and/or digital access to servers and data. All servers and data backups are kept secure from physical and electronic intrusion by use of firewalls and redundant security systems, which are periodically evaluated and upgraded.
Personally Identifiable Information provided to our company is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders. We make every effort possible to preserve user privacy and anonymity; however, we may need to disclose personal information when required by law wherein such action is necessary to comply with judicial proceedings, court orders or legal processes served on our Website.